Question/Comment: The City of Boston has recently rolled out a fantastic iPhone application for easily reporting grafitti, potholes, and the like. It has proven to be very helpful in reporting damage to school property and general city-wide conditions. Here's a link to the website: http://www.cityofboston.gov/mis/apps/iphone.asp
City Update 11/12/2009: This new iPhone application is something the City plans to research more fully. In terms of cell phone usage and City services, in the next week or two, the Somerville Police Department will be introducing a new technology, "Tip411." This will allow residents to anonymously communicate with the SPD at a moment's notice to report crimes, safety issues, etc. via text message. More information on this program will be released soon.